Policies
SHIPPING
SCOTLAND AND UK
We aim to dispatch orders within 1-2 working days of receiving them. This does not include weekends and holidays. Orders are shipped from our studio in the Southside of Glasgow, via the Royal Mail. Our standard postage is via 2nd class which normally take 2-3 working days.
If an item is required urgently, or if you have any questions, then please contact and we will try our best to accommodate.
Please look at the additional Express Options here, for urgent packages. Express Options
Shipping internationally has sadly become much more complicated since Brexit. We had very few issues to America, Canada and Australia, though have noticed parcels are sometimes taking longer than normal to the EU.
LOCAL COLLECTION
For customers local to Glasgow we also offer a collection service. We have teamed up with Stephen O’Neil in Queens Park and his shop is a collection point for our work. Just use the code ‘SOUTHSIDE’ at the checkout to zero the postage and drop us an email to arrange a suitable time to collect. Please allow at least 24 hours after ordering before collection.
LAST SHIPPING DATES
Import Taxes & Customs Duties
EU and International delivery charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient’s country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
QUALITY
All prints are produced on a high quality artist giclee printer using the best archival ink on superb high quality 225gsm paper.
Small prints will be shipped flat in card backed envelopes. Large prints will be wrapped in tissue paper and shipped rolled in cardboard tubes.
PAYMENT
Payment by Paypal Account or by Card through Stripe.
REFUNDS AND EXCHANGES
Any probs with the items when they arrive please get in touch and we will try and sort.
In the unlikely event that you are not entirely satisfied with your purchase, you can exchange your items for alternative products or receive a refund minus the postage & packaging fee.
To request a return or exchange, please email us at [email protected] Please state your name, order number and the email address that was used to place the order. We will then provide you with next steps.
Refunds/Exchanges can only be given if the goods are returned within 14 days from receipt of your order and if the good are unopened and in perfect condition for re-sale.
RETURN TERMS
We will not be responsible for items lost in the post when being returned. Therefore, we strongly recommend that all returns are sent via recorded delivery. Buyers are also responsible for any costs that occur when returning goods.
The refund will be issued when the stock is accepted back into our inventory. Your refund will be sent to you via your method of payment.
Once a refund has been processed you will receive an email to notify you. Refunds will be paid on the same card as the order was processed and funds should reach you within 5 to 15 working days.
Bespoke items can not be returned.
ORDER CANCELLATIONS
If you made a mistake on your order or simply wish to cancel, your order may be cancelled at any time prior to the dispatch of your goods. Simply email us at [email protected] to request the cancellation.